Department store has become the need of time in the fast pace of life. They are working in almost every corner of the world, even in third world countries that are not yet developed. With an ever-increasing number of stores, it is very difficult for a new one to sustain itself for long, so, they need certain policies and offers that differentiate them from others. Big names in stores like Macy’s are very particular about the services they provide as well as customer care, they efficiently reply to the customer feedback and develop a connection between the store and its customers. Happy employees attract happy customers and both are important for a business to flourish. The following are some tips following which you can include your Department Store in the list of’ must stay’ departmental stores.
Also read 6 Suggested Online Tools For Better Office Efficiency.
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Tips for departmental stores
Be An Example For Your Staff
When you hire the employee it starts from your office, if from the day one you hire a person you keep an open-door policy where employees can access you whenever needed. Show your employee how much you respect every person in your store.
Tell Your Employees How Much Important They Are
No business can grow single-handed; tell your staff that they have a vital role to play as nothing is complete without them. Tell them that their happiness is as important as the customers’.
Stress-Free Employees Are Always Motivated
Motivated employees play a significant rolled in taking your business to the height of perfection. A stressed-out person cannot be motivated. Pay your staff enough to ease them of financial stress.
Be Lenient Yet Strict
Establish the store environment where great services are appreciated and rewarded but poor services are not overlooked and need to be rectified on a priority basis. By doing this, the quality of services will definitely improve.
Have Weekly Meetings
Have weekly staff meetings in a friendly atmosphere where employee efficiency methods are discussed, as sometimes being an employer some small issues might be overlooked by you but the employees know them.
Also read Amazing Business Benefits Of Holding Live Events.
Tell Them Their Worth
From time to time remind your employees how important they are for you. No achievement can be made without them.
Give Small Surprises
To ease away the work tension and improve workplace atmosphere give small surprises like ordering a pizza for lunch for all your employees without any reason, or put some sweets for all at reception, these small gestures are always noted and mean a lot. Always keep in mind that the happiness of your customers is connected with the happiness of your employees.
Make Your Staff Look Forward To Coming To Work
Set the environment of your departmental store so friendly and stress-free that the staff feels more at ease at work rather than at home. You should build such an environment that the staff enters the store with a big smile on their faces.
Underline Your Expectation
Tell your employees what you expect of them in return for all the care you show for them. Always stand behind your staff when a difficult situation arises, as no one wants to work with an employer who degrades the employees. Assure your employees that you are always there to guide them, especially when it comes to customer care.
