If you’re an Instagram user and you have a Samsung S9, you might have experienced the frustrating issue of the Instagram app crashing repeatedly. This can be especially irritating if you use Instagram for business or personal use. Fortunately, there are several steps you can take to resolve this problem. In this article, we will provide a step-by-step guide to help you fix the Instagram app crashing issue on your Samsung S9.
Table of Contents
1. Restart the Instagram App
The first thing to try when the Instagram app keeps crashing on your Samsung S9 is to simply restart the app. Close the app and then reopen it to see if the issue has been resolved.
2. Update the Instagram App
If restarting the app doesn’t work, try updating the Instagram app. Open the Google Play Store, search for Instagram, and then click the Update button. Updating the app can often resolve issues with crashes and bugs.
3. Clear the Cache and Data of the Instagram App
If the issue persists, clear the cache and data of the Instagram app. Go to Settings > Apps > Instagram > Storage and then click the Clear Cache and Clear Data buttons. This will remove any temporary files and data that may be causing the app to crash.
4. Uninstall and Reinstall the Instagram App
If clearing the cache and data doesn’t work, try uninstalling and reinstalling the Instagram app. This will completely remove the app and any associated data, and then reinstall a fresh copy of the app.
5. Check for Android System Updates
Make sure your Samsung S9 is running the latest version of the Android operating system. Go to Settings > System > Software update and check for any available updates. Updating the system software can often resolve issues with app crashes.
6. Reset App Preferences
If you’re still experiencing issues with the Instagram app crashing on your Samsung S9, try resetting the app preferences. Go to Settings > Apps > More Options > Reset App Preferences. This will reset all app preferences and can often resolve issues with app crashes.
7. Check for Samsung S9 System Updates
In addition to checking for Android updates, make sure your Samsung S9 is also running the latest version of the Samsung system software. Go to Settings > System > Software update and check for any available updates. Updating the system software can often resolve issues with app crashes.
8. Reset Network Settings
Issues with network connectivity can also cause apps to crash. Resetting the network settings on your Samsung S9 can often resolve these issues. Go to Settings > General Management > Reset > Reset Network Settings.
9. Check for Available Storage Space
Make sure your Samsung S9 has enough available storage space to run apps. Go to Settings > Device Maintenance > Storage and then check the available storage space. If the storage space is low, try removing unnecessary files and apps to free up space.
10. Check for Corrupted Files or Apps
Corrupted files or apps can also cause issues with app crashes. Use the Samsung My Files app to scan for any corrupted files and delete them. You can also try uninstalling any recently installed apps to see if they are causing the issue.
11. Boot the Samsung S9 in Safe Mode
Booting your Samsung S9 in Safe Mode can help isolate the issue to see if it’s caused by third-party apps. To boot in Safe Mode, press and hold the Power button until the Power Off option appears. Press and hold the Power Off option until the Safe Mode option appears, and then tap on it. If the app works fine in Safe Mode, then the issue is likely caused by a third-party app.
12. Factory Reset the Samsung S9
If none of the above solutions work, you may need to resort to a factory reset. This will erase all data on your phone, so make sure to back up your important files before doing this. To factory reset your Samsung S9, go to Settings > General Management > Reset > Factory Data Reset.
13. Contact Instagram Support
If the issue is specific to the Instagram app, you can also contact Instagram support for assistance. You can do this by going to your profile, tapping on the three horizontal lines, and then tapping on Settings > Help > Report a Problem.
14. Seek Professional Help
If you’ve tried all the above solutions and the app still keeps crashing, you may need to seek professional help. Take your Samsung S9 to an authorized Samsung service center or a professional repair shop to have it checked for any hardware issues.
15. Conclusion
In conclusion, there are several solutions you can try to fix the Instagram app crashing issue on your Samsung S9. These solutions range from simple restarts and updates to more drastic measures like factory resets and professional help. By following the steps outlined in this article, you should be able to resolve the issue and enjoy using Instagram on your Samsung S9 again.
